Westeq Virtual Assistant Service Terms

1. Services

Westeq Inc. ("Westeq") provides virtual assistant ("VA") services to the customer identified on the Order Form ("Customer"). The specific package, included hours, fees, and start date are set out in the Order Form, which is incorporated into these Terms by reference.

Services begin only after Westeq confirms the order and Customer accepts these Terms. Submitting an Order Form is a request for service, not a confirmed engagement.

2. Included hours and additional hours

Included hours are stated on the Order Form and apply to each billing period. Unused included hours do not roll over to a later period unless expressly stated on the Order Form.

Hours worked beyond the included hours are billed at the additional-hour rate stated on the Order Form. Additional hours are performed only when approved in advance by Customer's primary contact.

3. Fees, billing, and recurring charges

Customer pays the fees stated on the Order Form on the billing frequency stated on the Order Form. Any onboarding or setup fee is due at signing.

By authorizing recurring billing, Customer authorizes Westeq to charge the payment method on file the recurring amount stated on the Order Form on each billing date until the service is canceled in accordance with Section 5. Approved additional hours are charged at the additional-hour rate.

Invoices are payable on receipt. Amounts unpaid after fifteen (15) days may be subject to service suspension.

4. Term and renewal

The initial term is stated on the Order Form. After the initial term, the engagement continues on a rolling basis on the same billing frequency until canceled under Section 5.

Fee changes for a renewal period will be communicated at least thirty (30) days before they take effect.

5. Cancellation and how to stop recurring charges

Either party may cancel by giving written notice to support@westeqinc.com using the notice period stated on the Order Form. Cancellation takes effect at the end of the notice period, and recurring charges stop after the final period is billed.

To stop recurring charges at any time, email your cancellation request with your Order Form reference ID. No phone call, retention conversation, or additional step is required.

Cancellation during a prepaid initial term does not create a refund entitlement except as set out in Section 6.

6. Refunds

Prepaid fees for services not yet delivered are refundable on a pro-rata basis if Westeq cancels, or if Westeq fails to deliver the agreed coverage and does not cure the failure within ten (10) business days of written notice.

Onboarding and setup fees are non-refundable once onboarding work has started.

7. Customer responsibilities

Customer provides timely access to the systems, tools, and information the assigned VA needs, and designates a primary contact for approvals.

Customer is responsible for the lawfulness of the work requested and for maintaining its own records and backups.

8. Confidentiality and data

Each party protects the other's confidential information with at least reasonable care and uses it only to perform or receive the services.

Westeq processes Customer data solely to deliver the services and returns or deletes it on request after the engagement ends, subject to legal retention requirements.

9. Personnel

VAs are Westeq personnel or contractors, not Customer employees. Westeq may substitute personnel of comparable skill and will notify Customer of any change to a dedicated assignment.

10. Warranty and liability

Westeq performs the services in a professional and workmanlike manner. Except as stated, the services are provided without other warranties.

Neither party is liable for indirect or consequential damages. Westeq's total liability is limited to the fees paid by Customer in the three (3) months before the event giving rise to the claim.

11. Electronic records and signatures

Customer agrees that the Order Form and these Terms may be accepted electronically and that an electronic acceptance record has the same effect as a handwritten signature.

Westeq retains a copy of the accepted Order Form and these Terms, including the version number, effective date, acceptance timestamp, signer details, and IP address, and makes it available for download so it can be retained and accurately reproduced.

12. General

These Terms together with the Order Form are the entire agreement between the parties for the services and are governed by the laws of the State of Texas.

Questions about these Terms: support@westeqinc.com.